DESIGN SERVICES FAQ AND POLICIES
HOW MUCH DOES IT COST?
Pricing will vary based on each project. Please contact us to get an accurate quote based on what you would need. We offer a wide range of services from business card design to promotional goods like tote bags and pens.
I CAN’T AFFORD TO PAY THIS ALL AT ONCE, CAN I STILL WORK WITH YOU?
OF COURSE! We understand that large projects cost a lot of money that startups don’t necessarily have. We work with everyones budget in order to provide you with a service that you and your wallet are happy with. We offer payment plans and up front deposits to lock in your slot for work.
IS IT POSSIBLE TO CHANGE MY LOGO AFTER I HAVE APPROVED AND RECEIVED MY FINAL FILES?
Because I work hard to make sure each client is completely happy with their final designs before I send them the files, I will not make any major revisions to the logo after the files are sent. If you would need to make major changes (ie. name change, design elements changed, overall look and feel changed) additional fees will apply in order for me to start from scratch.
HOW LONG WILL IT TAKE FOR ME TO GET MY FINAL PRODUCT?
For logos, the current turn around from contract signing to delivery of files is 2 to 4 weeks. Depending on the approval process, some projects take longer than others. Need something sooner? Contact me and we can work out another arrangement. The time period spectrum for websites tends to vary provided the client gives all assets required to build the site and whether the site is e-commerce or not.
CAN I GET A REFUND IF I DON’T LIKE WHAT YOU HAVE DESIGNED?
I try my best to accommodate all customers. I typically avoid giving refunds as I’d much rather work hard to make sure you are satisfied and in love with your design. If after all of our efforts you are not in love with the final product, I will grant a full refund (minus 30% for the work that I have already done. However, if you have already received your final design files, NO REFUND will be honored.
WHAT HAPPENS IF THE WEBSITE NEEDS TO BE UPDATED, FIXED OR CHANGED AFTER COMPLETION?
We offer web maintenance services which will include updates or fixing anything that may have broken over time. Please contact us for more information on our maintenance services.
All design work will take place after 5pm. Being that I am a part of more than one business, the “after 5pm” hours allow me to work on your projects uninterrupted. I do however answer emails all day. If there is an emergency or a problem with your design or website, I will handle it as soon as possible. Please feel free to contact us at anytime for general inquiries.
Unfortunately, I am not a mind reader (although I’d love to acquire that ability) so I beg you to please please please do NOT answer most of the questions with “You’re the designer” or “I don’t know”.
I find that when people answer questions this way, then they don’t know what they want… and if you don’t know, then I don’t know either. Of course it’s fun to have free reign over your designs however when you have no idea what you want, that can draw out the design process. It will essentially create more work for me than there should be.
So before you fill out the questionnaire, sit back and really think about the direction you want your brand to go and how you’d like it to look. If you want, create a Pinterest board with all of your ideas and inspirations. Or even snag a few screenshots from a google search. A clear view of what you want makes for a smooth process for everyone.
Before we start working, you are required to sign a design contract (don’t be scared, I promise it isn’t riddled with intimidating legal jargon) . This contract will be emailed to you after we have discussed your design plans via phone or in person. This contract essentially protects both you as the consumer and me as the designer. It makes sure we both uphold to our responsibilities. All contracts are legally binding.
Clients will be provided with a detailed monthly layout of deadlines whether it is on my end as the designer or your end as the client. This ensures that all projects stay on schedule. Of course there are unforeseen occurrences (on both ends) and deadlines change. However, in the event there are changes or set backs, we ask that you maintain regular contact with us as will we with you.
GENERAL SHOP FAQ AND POLICIES
Please allow 1-2 weeks for production before shipping as items are made to order. Once orders are complete, you will be notified that your order is complete and you will also be sent a tracking number via email. In most cases items will ship quickly. PLEASE PLEASE PLEASE make sure you have entered correct shipping information as incorrect information can result in a delay of shipment.
Refunds and Exchanges
If our shop has made a mistake with size or product, that is the only exception upon which we will issue an exchange. Again, please contact us within 24 Hours of receiving your product if we have made a mistake.
No refunds on digital items including wall art and other downloadable products.
Additional policies and FAQs
If an item is made custom for you, please be aware that the item and customization is still property of Be Prismatic. If a fee has been purchased to own the license of one of my designs, then that product becomes your property. Unless a license fee is purchased, Be Prismatic can do anything it chooses to do with the artwork. Send us an email and were happy to oblige. All Designs sold on this page are copyrighted and can in no way be duplicated without my permission.
How do I care for my apparel purchase?
Care Instructions –
? Hand Wash OR gentle cycle garment inside out
? Line dry (do not put in the dryer)
? Do not iron directly on graphic
? Do not dry clean
Do you ship internationally?
Yes we do! View shipping options at checkout